Last Updated: May 14, 2026

Privacy Policy

At DUSTBYN – VAVA CARE Pvt Ltd, your privacy, trust, and comfort are important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our website or book a counselling session with us.

By using our services, you agree to the practices described in this Privacy Policy.

When you book a counselling session or interact with our website, we may collect the following information:

• Full Name
• Phone Number
• Email Address
• Age
• Information voluntarily shared through booking forms, intake forms, or counselling discussions

For payment processing, we use secure third-party payment partners such as Razorpay.

Please note:

• We do not store debit/credit card details or banking information on our servers.
• Payment transactions are securely processed through certified payment gateways.

We use your information to:

• Schedule and manage counselling appointments
• Provide wellness and support services
• Send appointment confirmations and reminders
• Respond to support requests and queries
• Improve user experience and service quality
• Comply with applicable legal and regulatory obligations

We do not sell, rent, or trade your personal information to third parties.

We respect the privacy of every client. Information shared during counselling sessions is treated with confidentiality and handled responsibly in accordance with professional ethical practices.

Your information may only be disclosed in the following situations:

• With your written consent
• If required under applicable law or court order
• If there is a serious and immediate safety concern involving you or another individual

Apart from these limited circumstances, your session information remains private.

We take reasonable technical and organisational measures to protect your information from unauthorised access, misuse, or disclosure.

• Data is stored on secure servers located in India
• Access to session-related records is restricted to authorised professionals only
• Records may be retained for a limited period in accordance with professional and legal guidelines and securely deleted thereafter

While we strive to protect your data, no digital platform can guarantee absolute security.

With your consent, we may occasionally send:

• Appointment reminders
• Wellness-related updates
• Service announcements
• Informational content or special offers

These communications may be sent through WhatsApp, SMS, or email. You may opt out at any time by following the unsubscribe instructions or contacting our support team.

To improve website performance and marketing effectiveness, we may use trusted third-party tools on selected pages of our website, including:

• Meta tools for advertising analytics

For privacy protection:

• Tracking tools are used only on general marketing pages
• We do not use advertising trackers or analytics tools on counselling session pages, intake forms, or pages containing sensitive personal information

Under applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023, you may request to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent for communications

To make a request, please contact us at: Info@dustbyn.com

For privacy-related concerns or complaints, you may contact our designated Grievance Officer:

• Name: Vaibhav
• Email: Vaibhav@dustbyn.com
• Address: D 65, Udyog Vihar, Phase V, Gurugram, Haryana – 122016, India

We aim to respond to all valid concerns within 30 days in accordance with applicable regulations.

Our services are intended only for individuals who are 18 years of age or older. We do not knowingly collect personal information from minors. If we become aware that information from an individual under 18 has been submitted, we will take appropriate steps to delete such data promptly.

DUSTBYN – VAVA CARE Pvt Ltd may update this Privacy Policy from time to time to reflect changes in legal requirements, services, or operational practices. Any updated version will be published on the official website and will become effective immediately upon posting.

If you have questions regarding this Privacy Policy or how your information is handled, please contact us at: Info@dustbyn.com